Autonomous Vehicle Fleet Lead — Onsite Operations & Safety

Cognizant; Boston (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring an Autonomous Vehicle Fleet Supervisor to coordinate day-to-day field operations, ensuring high customer service, efficiency and safety. The role involves guiding staff, managing driver check-ins, and scheduling rotations within an on-site environment in the United States.

The position requires 3+ years of supervisory experience, strong communication, and the ability to work varied shifts.

Qualifications

• 3+ years of supervisory experience.
• Excellent customer service skills.
• Ability to work across multiple shifts (including nights and weekends).

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines
• Observe safety practices and take corrective action when required.
• Monitor and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Supervisory experience

Customer service

Communication

Teamwork

Shift flexibility

Education

High school diploma or GED

Bachelor's Degree preferred

Job description

Cognizant is hiring an Autonomous Vehicle Fleet Supervisor to coordinate day-to-day field operations, ensuring high customer service, efficiency and safety. The role involves guiding staff, managing driver check-ins, and scheduling rotations within an on-site environment in the United States.

The position requires 3+ years of supervisory experience, strong communication, and the ability to work varied shifts.