Autonomous Vehicle Fleet Lead — Ops & Safety

Cognizant; Philadelphia (Philadelphia County); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Fleet Supervisor to manage on-site field operations, ensuring safety, efficiency, and high customer service in the United States. The role involves guiding staff, coordinating drivers, and maintaining schedules under the General Manager.

The position requires a high school diploma (Bachelor's preferred) and 3+ years of supervisory experience, with availability for 24-hour shifts and excellent communication skills.

Qualifications

• High school diploma or GED, Bachelor's preferred.
• 3+ years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day-to-day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitor and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Supervisory experience

Customer service

Communication skills

Conflict resolution

Team leadership

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Cognizant is seeking a Fleet Supervisor to manage on-site field operations, ensuring safety, efficiency, and high customer service in the United States. The role involves guiding staff, coordinating drivers, and maintaining schedules under the General Manager.

The position requires a high school diploma (Bachelor's preferred) and 3+ years of supervisory experience, with availability for 24-hour shifts and excellent communication skills.