On-Site Autonomous Vehicle Fleet Lead

Cognizant; Philadelphia (Philadelphia County); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Teams Lead for on-site responsibilities in the United States. The role coordinates field operations, guides staff, and handles driver check-in and schedule rotations to ensure safety and efficiency.

The position requires 3+ years of supervisory experience, strong customer service and communication skills, and the ability to work various shifts. Eligible candidates must be legally authorized to work in the United States without sponsorship.

Qualifications

• 3+ years of supervisory experience.
• High school diploma or GED or equivalent.
• Bachelor's degree preferred.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.
• Strong communication and conflict resolution skills.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day-to-day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitors and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Customer service

Communication

Conflict resolution

Teamwork

Independent work

Flexibility

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Cognizant is seeking a Teams Lead for on-site responsibilities in the United States. The role coordinates field operations, guides staff, and handles driver check-in and schedule rotations to ensure safety and efficiency.

The position requires 3+ years of supervisory experience, strong customer service and communication skills, and the ability to work various shifts. Eligible candidates must be legally authorized to work in the United States without sponsorship.