Autonomous Vehicle Fleet Operations Lead

Cognizant; Pittsburgh (Allegheny County); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays + PTO

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Teams Lead to coordinate day-to-day field operations on-site in the United States. The role emphasizes customer service, safety, and staff guidance, including driver check-ins and shift assignments.

Requirements include a high school diploma or GED, 3+ years of supervisory experience, and strong communication skills. The position offers diverse shifts, a competitive hourly rate, and Cognizant’s incentive program.

Qualifications

• High school diploma or GED; Bachelor's Degree preferred.
• 3+ years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.
• Strong communication and conflict resolution skills.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitors and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Supervisory experience

Customer service

Shift flexibility

Independent work

Communication

Conflict resolution

Education

High School Diploma / GED

Bachelor's degree preferred

Job description

Cognizant is seeking a Teams Lead to coordinate day-to-day field operations on-site in the United States. The role emphasizes customer service, safety, and staff guidance, including driver check-ins and shift assignments.

Requirements include a high school diploma or GED, 3+ years of supervisory experience, and strong communication skills. The position offers diverse shifts, a competitive hourly rate, and Cognizant’s incentive program.