Onsite Autonomous Vehicle Fleet Lead

Cognizant; Miami (FL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Teams Leads to supervise field staff, ensuring high customer service and efficient operations on site in the United States. You will guide drivers, manage check-ins, and adjust schedules to meet targets while adhering to safety guidelines.

The role requires 3+ years in supervision, strong communication skills, and the ability to work across shifts. Benefits include comprehensive insurance, PTO, 401(k), and more.

Qualifications

• Supervisory experience is required.
• Excellent customer service skills are essential.
• Strong communication and conflict resolution abilities are important.
• Willingness to work across multiple shifts (24 hours).
• Able to work independently and as part of a team.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitors and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Supervisory experience

Customer service

Communication & conflict resolution

Shift availability

Independent & team oriented

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Cognizant is seeking a Teams Leads to supervise field staff, ensuring high customer service and efficient operations on site in the United States. You will guide drivers, manage check-ins, and adjust schedules to meet targets while adhering to safety guidelines.

The role requires 3+ years in supervision, strong communication skills, and the ability to work across shifts. Benefits include comprehensive insurance, PTO, 401(k), and more.