Autonomous Mobility Operations Lead

Remix; California (MO); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free medical plans

401(k) matching

Descripción de la vacante

Via is seeking an Operations Manager, Autonomous Vehicle Projects to lead daily field operations, ensuring safe, reliable, and accessible transit for riders. You will coordinate with local partners, safety drivers, and central teams while traveling to key markets for onboarding and training.

This role requires being onsite several days weekly and monthly travel across the United States, with compensation reflecting extensive ownership and impact on inclusive mobility.

Formación

• Experience in people management, logistics, customer service, or process-oriented work.
• Background in paratransit, Non-emergency Medical Transport, or WAV fleets is a plus.

Responsabilidades

• Run the daily onsite operations of our service to provide safe, reliable, and accessible transportation.
• Make real-time decisions on fleet availability, WAV compliance, and rider accessibility needs.
• Turn rider and community feedback into operational improvements and liaise with internal teams.
• Use data to analyze ridership trends and fleet utilization to improve efficiency and independence.
• Act as the operational bridge between local partners, drivers, and Via central teams to elevate accessibility standards.
• Liaise with AV partners and local operators to meet service goals and resolve issues as they arise.
• Travel to key markets to lead driver onboarding and WAV safety training, building ties with disability advocates.

Conocimientos

People management

Logistics

Customer service

Process improvement

Descripción del empleo

Via is seeking an Operations Manager, Autonomous Vehicle Projects to lead daily field operations, ensuring safe, reliable, and accessible transit for riders. You will coordinate with local partners, safety drivers, and central teams while traveling to key markets for onboarding and training.

This role requires being onsite several days weekly and monthly travel across the United States, with compensation reflecting extensive ownership and impact on inclusive mobility.