Autonomous Delivery Field Operator

Industrious Ventures; San Jose, Northern (CA, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Serve Robotics is seeking an Operations Associate to help ensure the smooth operation of autonomous delivery robots in field conditions. You will assist with robot deployment, perform light maintenance, and document incidents to support ongoing improvements.

The role requires driving duties, lifting up to 50 pounds, and flexibility to work nights and weekends as needed. Collaboration with operations, engineering, and customer support is expected to maintain high service standards.

Qualifications

• Must hold a valid driver’s license.
• Ability to engage with customers professionally.
• Willingness to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Maintain field readiness by supporting robots and ensuring timely responses and coordination.
• Assist in deployment processes including preparation, inspection, cleaning, and placement of robots.
• Track, document, and close escalation tickets with clear communication and records.

Skills

Valid driver’s license

Customer service

Flexibility

Problem solving

Tools

Jira

Slack

Job description

Serve Robotics is seeking an Operations Associate to help ensure the smooth operation of autonomous delivery robots in field conditions. You will assist with robot deployment, perform light maintenance, and document incidents to support ongoing improvements.

The role requires driving duties, lifting up to 50 pounds, and flexibility to work nights and weekends as needed. Collaboration with operations, engineering, and customer support is expected to maintain high service standards.