Field Robotics Operations Specialist

Industrious Ventures; Dallas, Northern (TX, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Serve Robotics is seeking an Operations Associate to support autonomous delivery robots in the field, perform light maintenance like sensor cleaning, and ensure on-time deliveries. You will document incidents and share observations to improve operations, collaborating with operations, engineering, and customer support.

Ideal candidates will have a valid driver’s license, ability to lift up to 50 pounds, and willingness to work nights, weekends, and holidays.

Qualifications

• Valid driver’s license.
• Comfortable driving mid-size utility vehicles as needed.
• Capable of lifting and maneuvering items up to 50 pounds.
• Demonstrated ability to engage with customers in a professional setting.
• Willingness to work flexible hours, including nights, weekends, and holidays, as operations require.

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Skills

Valid driver's license

Mid-size vehicle driving

Customer engagement

Flexible hours

Jira

Slack

Strong organizational skills

Problem solving

Tools

Jira

Slack

Job description

Serve Robotics is seeking an Operations Associate to support autonomous delivery robots in the field, perform light maintenance like sensor cleaning, and ensure on-time deliveries. You will document incidents and share observations to improve operations, collaborating with operations, engineering, and customer support.

Ideal candidates will have a valid driver’s license, ability to lift up to 50 pounds, and willingness to work nights, weekends, and holidays.