Automotive Service Writer — Customer Experience Pro

VIP Tires & Service

Yarmouth (ME)

On-site

USD 25,000 - 39,000

Full time

14 days+

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Job summary

VIP Tires & Service in Yarmouth, ME is seeking a Service Writer to support the Service Manager and deliver exceptional customer experiences at our location. The role focuses on communicating with customers, explaining vehicle conditions based on MPI inspections, and coordinating service activities to meet VIP standards.

The ideal candidate has strong communication, organization, and an understanding of automotive servicing.

Qualifications

Excellent verbal and written communication skills required.
Strong business sense with ability to analyze and prioritize.
Organizational and time-management skills essential.
Understanding of automotive servicing and the industry required.

Responsibilities

Ensure workplace safety is Priority #1 and follow safety policies.
Consult with customers, educate them about vehicle condition based on MPI inspection.
Aim for above-average customer engagement as measured by SAX score.
Learn VIP processes and execute assigned activities from the Service Manager.
Complete LMS and vendor training; become BATS, TPMS, ASE certified; communicate with team throughout the day.