Automotive Service Writer: Customer Experience Lead

Colonial Group; Burlington (VT); On-site; USD 25,000 - 39,000; Full time

Job summary

The Service Writer position supports VIP’s mission to earn automotive customers for life by providing exceptional customer service, clear communication, and efficient service execution. You will assist in educating customers on vehicle conditions, uphold safety standards, and help the team achieve VIP program goals through consistent participation in training and daily store activities.

The role emphasizes relationship-building with customers, accurate communication, and teamwork within a

Qualifications

• Excellent verbal and written communication.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Serve customers by consulting with them and educating them about vehicle condition.
• Ensure workplace safety and compliance with policies.
• Support Service Manager to achieve performance targets through daily, weekly, and monthly reports.
• Complete LMS and vendor trainings; attain required automotive certifications.

Skills

Verbal communication

Written communication

Organization

Time management

Automotive servicing knowledge

Education

One year automotive service experience

Two-year college/technical program recommended

Equivalent education/experience

Job description

The Service Writer position supports VIP’s mission to earn automotive customers for life by providing exceptional customer service, clear communication, and efficient service execution. You will assist in educating customers on vehicle conditions, uphold safety standards, and help the team achieve VIP program goals through consistent participation in training and daily store activities.

The role emphasizes relationship-building with customers, accurate communication, and teamwork within a