Automotive Service Writer: Customer Experience Lead

VIP, Inc.; Marshfield, Northern (MA, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

VIP, Inc. is seeking a Service Writer to join our team in Marshfield, MA. The role supports the Service Manager and is non-exempt / hourly, with focus on delivering an exceptional customer experience and ensuring VIP program execution.

Ideal candidates possess strong communication, organization, and automotive knowledge, with a readiness to learn VIP processes and safety standards daily.

Qualifications

• Excellent verbal and written communication.
• Strong organization and time management skills.
• Understanding of automotive servicing and the industry.

Responsibilities

• Consult with customers, educate them about vehicle conditions based on MPI inspection.
• Build relationships with customers and follow VIP processes to educate them.
• Help the team deliver VIP programs and ensure high customer satisfaction.

Job description

VIP, Inc. is seeking a Service Writer to join our team in Marshfield, MA. The role supports the Service Manager and is non-exempt / hourly, with focus on delivering an exceptional customer experience and ensuring VIP program execution.

Ideal candidates possess strong communication, organization, and automotive knowledge, with a readiness to learn VIP processes and safety standards daily.