Automotive Service Team Lead - VIP Customer Experience

VIP, Inc.; Claremont (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

VIP, Inc. is seeking an Assistant Manager in Claremont, NH to lead the service team and uphold VIP standards. The role supports the Service Manager to ensure a top-notch customer experience and compliance with safety and regulatory requirements.

The candidate will drive team performance, oversee training, and coordinate daily operations to deliver VIP programs and high-value service experiences for customers.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with ability to analyze and implement solutions.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Safety first: enforce policies and train staff.
• Consult with customers and educate them about vehicle conditions post MPI inspection.
• Achieve strong customer engagement as measured by SAX score.
• Assist Service Manager and help lead the team for better customer experience.
• Ensure LMS and vendor training; promote ASE certifications for staff.
• Communicate with team via daily huddles and store meetings.
• Monitor emails for appointments and customer communications.
• Deliver the 5 for 5 process to educate customers and propose solutions.
• Oversee work order dispatching to technicians based on first-available rule.
• Attend off-site meetings and training several times per year.
• Maintain facility and equipment, ensuring cleanliness and readiness.

Skills

People management

Leadership

Communication

Organization

Automotive knowledge

Education

Two years related automotive service management experience

Two-year college or technical school program recommended

Equivalent education/experience accepted

Job description

VIP, Inc. is seeking an Assistant Manager in Claremont, NH to lead the service team and uphold VIP standards. The role supports the Service Manager to ensure a top-notch customer experience and compliance with safety and regulatory requirements.

The candidate will drive team performance, oversee training, and coordinate daily operations to deliver VIP programs and high-value service experiences for customers.