Assistant Service Manager: VIP Customer Experience Lead

VIP, Inc.; Hillsborough (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

VIP, Inc. is seeking an Assistant Manager in New Hampshire to support the Service Manager and lead the team in delivering an exceptional customer experience. You will ensure safety, compliance, and adherence to VIP standards while coordinating daily operations.

The role requires strong leadership, automotive servicing knowledge, and the ability to train and develop a high-performing team in a fast-paced environment.

Qualifications

• Strong leadership and people management skills.
• Excellent verbal and written communication.
• Solid business sense with problem solving ability.
• Good organizational and time management.
• Comprehensive understanding of automotive servicing.

Responsibilities

• Lead the service team in the absence of the Service Manager.
• Educate customers on vehicle conditions and VIP processes.
• Oversee safety, policy compliance, and environmental standards.
• Ensure staff complete LMS and vendor trainings.
• Coordinate work orders and dispatch with technicians.
• Maintain facility cleanliness and equipment readiness.

Skills

People management

Leadership

Communication

Analytical thinking

Automotive service knowledge

Education

Two-year college or technical school

Job description

VIP, Inc. is seeking an Assistant Manager in New Hampshire to support the Service Manager and lead the team in delivering an exceptional customer experience. You will ensure safety, compliance, and adherence to VIP standards while coordinating daily operations.

The role requires strong leadership, automotive servicing knowledge, and the ability to train and develop a high-performing team in a fast-paced environment.