Automotive Service Leader: Build an Elite Team

Colonial Group; Manchester (NH); On-site; USD 65,000 - 95,000; Full time

Job summary

VIP is seeking a Service Manager in Manchester, NH to lead the service team and deliver a superior customer experience. The role focuses on safety, employee development, and operational excellence within a compliant, well-maintained service department.

Responsibilities include staffing, training, dispatch coordination, and maintaining a safe, professional work environment while upholding VIP's standards and policies.

Qualifications

• Two years related experience in automotive service management
• Completion of a two-year college or technical school program
• Or an equivalent combination of education and experience
• ASE Certifications C1 – Service Consultant recommended
• ASE Certification P2 – Parts Specialist recommended
• ASE Certification G1 – Maintenance and light repair recommended
• State Inspection License Required (where applicable)

Responsibilities

• Make sure workplace safety is Priority #1 and report unsafe conditions to management
• Build an extraordinary team and ensure excellent customer experience
• Schedule the team to meet customer needs during all operating hours
• Coordinate training, LMS and vendor training for associates
• Manage dispatching of work orders to technicians
• Maintain facility, equipment, and cleanliness of the service area
• Ensure compliance with service codes and municipal/state/federal regulations
• Communicate across management levels to ensure policy adherence

Job description

VIP is seeking a Service Manager in Manchester, NH to lead the service team and deliver a superior customer experience. The role focuses on safety, employee development, and operational excellence within a compliant, well-maintained service department.

Responsibilities include staffing, training, dispatch coordination, and maintaining a safe, professional work environment while upholding VIP's standards and policies.