VIP Auto Service Lead: Customer Experience & Team Ops

VIP, Inc.; Burlington, Northern (VT, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

VIP, Inc. in Burlington, VT is seeking an Assistant Manager to support the Service Manager in delivering a superior automotive customer experience. You will lead the team in daily operations, ensure safety compliance, and help execute VIP programs and standards at the location.

You will develop a capable team, coordinate training, monitor performance, and maintain service desk readiness while upholding policy and regulatory requirements to drive high-performance results and customer satisfaction.

Qualifications

• Strong management and leadership capabilities.
• Excellent verbal and written communication.
• Solid business sense with analytical, prioritization and problem solving.
• Strong organization and time management.
• Understanding of automotive servicing industry.

Responsibilities

• Prioritize workplace safety as Priority #1 and follow safety policies.
• Consult with customers to educate them about vehicle conditions per MPI inspection.
• Improve customer engagement as measured by VIP SAX score.
• Learn and execute managerial activities for the Service Manager to enhance customer experience.
• Coordinate LMS training, vendor training, and ASE certifications for staff.
• Coordinate dispatching of work orders to technicians.
• Attend off-site meetings as needed.

Skills

People management

Leadership

Communication

Analytical thinking

Time management

Organization

Automotive knowledge

Education

Two-year college or technical school program recommended

Job description

VIP, Inc. in Burlington, VT is seeking an Assistant Manager to support the Service Manager in delivering a superior automotive customer experience. You will lead the team in daily operations, ensure safety compliance, and help execute VIP programs and standards at the location.

You will develop a capable team, coordinate training, monitor performance, and maintain service desk readiness while upholding policy and regulatory requirements to drive high-performance results and customer satisfaction.