Automotive Service Experience Specialist

Gemba Automotive; Sun City West (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Gemba Automotive is seeking a Service Advisor to connect customers with technicians, ensuring a transparent and efficient service experience. The role prioritizes clear communication, accurate documentation, and a commitment to customer satisfaction in a fast-paced shop environment.

The Service Advisor will manage appointments, create and communicate detailed estimates, and coordinate parts, warranties, and insurance where needed, aiming to maintain high customer satisfaction and repeat business.

Qualifications

• Strong communication and customer service skills.
• Experience coordinating service workflow.
• Ability to explain estimates clearly to customers.
• Proven track record of maintaining customer satisfaction.

Responsibilities

• Greet customers in person or by phone to create a welcoming impression.
• Set appointments and guide customers through the repair process.
• Open repair orders and document customer concerns.
• Perform vehicle intake and walkarounds to identify issues.
• Use the DVI process to clearly communicate concerns.

Skills

Customer service

Communication

Attention to detail

Education

ASE Certification

Job description

Gemba Automotive is seeking a Service Advisor to connect customers with technicians, ensuring a transparent and efficient service experience. The role prioritizes clear communication, accurate documentation, and a commitment to customer satisfaction in a fast-paced shop environment.

The Service Advisor will manage appointments, create and communicate detailed estimates, and coordinate parts, warranties, and insurance where needed, aiming to maintain high customer satisfaction and repeat business.