Automotive Service Advisor - Customer-Centric Auto Care

Paycom; Springfield (MA); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Paycom in Springfield, MA is seeking a Service Advisor to provide outstanding customer service, greet customers professionally, and guide them through vehicle inspections and service decisions.

The role involves communicating estimates, obtaining approvals, and delivering a completed repair order with clear explanations of services performed and future recommendations. A strong emphasis on customer satisfaction and teamwork with technicians is essential.

Qualifications

• Clear communication with customers and team.
• Strong time management to handle multiple tasks.
• Typing accurately to enter repair orders.
• Ability to perform basic mathematics for pricing and change.
• Proficiency with basic computer systems and software.

Responsibilities

• Answer incoming telephone calls in a welcoming and professional manner.
• Greet customers in a welcoming and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Explain service recommendations and costs after vehicle inspection.
• Obtain signed repair orders and communicate findings to customers.
• Follow up with customers during repair/servicing to update status.

Skills

Communication skills

Time management

Typing

Mathematics

Basic computer skills

Job description

Paycom in Springfield, MA is seeking a Service Advisor to provide outstanding customer service, greet customers professionally, and guide them through vehicle inspections and service decisions.

The role involves communicating estimates, obtaining approvals, and delivering a completed repair order with clear explanations of services performed and future recommendations. A strong emphasis on customer satisfaction and teamwork with technicians is essential.