Automotive Service Advisor – Customer Focused

Ford Arlington; Arlington (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Life insurance

Health & wellness plans

Medical, dental, vision

Flexible Spending Accounts

401(k) with company match

Employee discounts

Job summary

Paycom Service Center is seeking motivated Service Advisors to be the primary contact for customers, explaining maintenance needs, outlining service options, and providing clear cost estimates before coordinating with technicians.

This full-time role emphasizes accurate record-keeping, proactive communication, and helping customers understand service plans while supporting department revenue goals.

Qualifications

• Sales experience in automotive environments is preferred.
• Strong verbal and written communication skills.
• Ability to navigate software systems and maintain records.

Responsibilities

• Advise customers on maintenance and repairs with costs and options.
• Schedule service appointments and prepare repair orders with technicians.
• Maintain accurate customer and vehicle records, invoices, and payments.
• Provide timely service updates and coordinate loaner vehicles as needed.

Skills

Sales experience

Automotive knowledge

Customer communication

Basic computer skills

Tools

Software systems

Job description

Paycom Service Center is seeking motivated Service Advisors to be the primary contact for customers, explaining maintenance needs, outlining service options, and providing clear cost estimates before coordinating with technicians.

This full-time role emphasizes accurate record-keeping, proactive communication, and helping customers understand service plans while supporting department revenue goals.