Automotive Service Advisor: Customer Experience Pro

Group 1 Automotive, Inc.; Lubbock (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision, life, and long

401(k) with company match

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Professional training and advancement

Structured paid training and recogniti

Pinnacle Awards Program

Job summary

Group 1 Automotive is seeking a motivated Automotive Service Advisor in Texas to join our growing team. This role focuses on delivering an exceptional service experience, scheduling appointments, and communicating with technicians to ensure timely work and transparent cost estimates.

You will maintain product knowledge, keep customers updated on status, and assist with warranty information. A customer-focused attitude and valid driver’s license are required.

Qualifications

• 1+ years of Automotive dealership Service Advisor experience.
• Interpersonal Communication skills.
• Strong desire to provide an exceptional client experience.
• High School Diploma or equivalent.
• Must have a Valid Driver’s License.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and parts team to guarantee timely service completion.
• Provide regular updates to customers on the status of their vehicle.
• Maintain strong product knowledge to assist with service needs and warranty information.

Skills

Interpersonal Communication

Customer service orientation

Education

High School diploma or equivalent

Job description

Group 1 Automotive is seeking a motivated Automotive Service Advisor in Texas to join our growing team. This role focuses on delivering an exceptional service experience, scheduling appointments, and communicating with technicians to ensure timely work and transparent cost estimates.

You will maintain product knowledge, keep customers updated on status, and assist with warranty information. A customer-focused attitude and valid driver’s license are required.