Automotive Service Consultant

Haley Automotive Group; Richmond (VA); On-site; USD 60,000 - 150,000; Full time

Job summary

Haley Automotive Group in Richmond, VA is seeking an Automotive Service Advisor to act as liaison between customers and the service department. You will greet customers, assess their vehicle needs, and relay repair options and costs to technicians.

You will also manage service appointments, write repair orders, verify invoices, and ensure customer satisfaction throughout the repair process.

Qualifications

• Experience communicating with customers and staff.
• Understanding automotive systems to diagnose issues.
• Ability to read and explain repair estimates.

Responsibilities

• Greet customers and build trust.
• Inspect vehicles and assess service needs.
• Translate problems for technicians and coordinate appointments.
• Provide written cost estimates and obtain approval.
• Process repair orders and invoices.
• Manage warranty repairs.
• Follow up with customers after service.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Education

ASE Certification(s)

Driver's License (valid)

Job description

Haley Automotive Group in Richmond, VA is seeking an Automotive Service Advisor to act as liaison between customers and the service department. You will greet customers, assess their vehicle needs, and relay repair options and costs to technicians.

You will also manage service appointments, write repair orders, verify invoices, and ensure customer satisfaction throughout the repair process.