Automotive Service Advisor - Customer Care & Repairs

Hyman Brothers Auto Group; Midlothian (VA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance options

Paid time off and holidays

Employee discounts on vehicle service

Career advancement opportunities

Job summary

Hyman Brothers Auto Group in Midlothian, VA is seeking a Service Advisor to greet customers, listen to service needs, explain repair options and costs, and coordinate with technicians to ensure timely, quality work.

You will maintain clear records, follow up with customers, promote recommended maintenance, and deliver a courteous, high‑quality service experience. Prior automotive service experience and proficiency with service software are preferred; a valid driver's license is required.

Qualifications

• Experience in customer service and automotive environment is preferred.
• Strong communication and organizational skills are required.
• Proficiency with computer systems and service software is expected.

Responsibilities

• Greet customers promptly and courteously.
• Assess and document customer vehicle service needs.
• Explain repair options and costs to customers clearly.
• Coordinate with technicians to ensure timely, quality service.
• Maintain records of services provided and customer interactions.
• Follow up with customers regarding service status and satisfaction.
• Promote additional services or maintenance when appropriate.

Skills

Customer service

Communication

Multitasking

Detail oriented

Driver's license

Tools

Service software

Job description

Hyman Brothers Auto Group in Midlothian, VA is seeking a Service Advisor to greet customers, listen to service needs, explain repair options and costs, and coordinate with technicians to ensure timely, quality work.

You will maintain clear records, follow up with customers, promote recommended maintenance, and deliver a courteous, high‑quality service experience. Prior automotive service experience and proficiency with service software are preferred; a valid driver's license is required.