Automotive Service Advisor: Customer Champion & Coordinator

Haley Automotive Group; Farmville (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Haley of Farmville - Auto Mall in Farmville, VA is seeking an Automotive Service Advisor to act as a liaison between customers and the service department, greeting customers, understanding their vehicle’s needs, and communicating those needs to technicians.

They will explain repair and maintenance options, provide cost estimates, coordinate service appointments, and keep customers informed throughout the repair process.

Qualifications

• ASE certifications preferred or required.
• Valid and clean driver’s license is required.

Responsibilities

• Greet customers, listen to concerns, and build trust.
• Explain repair options and provide cost estimates.
• Coordinate service appointments and communicate progress to customer.
• Prepare repair orders and manage warranties and invoices.
• Serve as liaison between customer, service manager, technicians, and parts department.
• Identify repeat issues and propose cost-effective solutions.

Skills

Communication

Tech knowledge

Customer service

Organization

Problem solving

Education

ASE Certification

Valid Driver's License

Job description

Haley of Farmville - Auto Mall in Farmville, VA is seeking an Automotive Service Advisor to act as a liaison between customers and the service department, greeting customers, understanding their vehicle’s needs, and communicating those needs to technicians.

They will explain repair and maintenance options, provide cost estimates, coordinate service appointments, and keep customers informed throughout the repair process.