Automotive Service Appointment Specialist

Haley-Automotive-Group; Midlothian (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Haley-Automotive-Group in Midlothian, VA seeks a customer-focused professional with strong administrative and communication skills to handle calls, assist customers, and coordinate with various dealership departments. Flexible scheduling includes evenings and weekends.

The ideal candidate will have post-secondary education or training and some experience in an administrative or customer service role, with a working knowledge of automotive sales and service.

Qualifications

• Some post-secondary education or training is preferred.
• Experience in a similar role (administrative, clerical, call center, customer service) helps.
• Working knowledge of automotive sales/service is beneficial.

Responsibilities

• Know basic product lines, labor rates, menu item prices, models, options, warranties, and maintenance.
• Demonstrate empathy and sensitivity toward customers.
• Address customer hesitations with patience and clarity.
• Project a positive image when placing or receiving calls.
• Collaborate with dealership departments to coordinate daily activities.
• Maintain a flexible schedule, including evenings and weekends.

Skills

Customer service

Administrative skills

Communication skills

Phone skills

Computer skills

Education

Post-secondary education or training

Tools

CRM software

MS Office

Job description

Haley-Automotive-Group in Midlothian, VA seeks a customer-focused professional with strong administrative and communication skills to handle calls, assist customers, and coordinate with various dealership departments. Flexible scheduling includes evenings and weekends.

The ideal candidate will have post-secondary education or training and some experience in an administrative or customer service role, with a working knowledge of automotive sales and service.