Automotive Service Concierge & Advisor

Haley-Automotive-Group; Richmond (VA); On-site; USD 60,000 - 150,000; Full time

Job summary

Haley Automotive Group in Richmond, VA is seeking a skilled Automotive Service Advisor to greet customers, assess vehicle needs, and communicate repair options to technicians. You will provide cost estimates, coordinate service appointments, and keep customers informed throughout the repair process.

The role requires strong communication, automotive knowledge, and exceptional customer service. ASE certification and a valid driver's license are preferred; a disability accommodation is available

Qualifications

• ASE certifications preferred or required.
• Valid and clean driver's license required.

Responsibilities

• Greet customers and understand vehicle needs.
• Explain repair options and provide cost estimates.
• Coordinate service appointments with technicians.
• Write repair orders and manage warranties.
• Communicate progress and timelines to customers.
• Maintain accurate records and handle admin tasks.
• Serve as liaison between customers, service manager, technicians and parts.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Education

ASE Certification(s)

Driver's License

Job description

Haley Automotive Group in Richmond, VA is seeking a skilled Automotive Service Advisor to greet customers, assess vehicle needs, and communicate repair options to technicians. You will provide cost estimates, coordinate service appointments, and keep customers informed throughout the repair process.

The role requires strong communication, automotive knowledge, and exceptional customer service. ASE certification and a valid driver's license are preferred; a disability accommodation is available