Automotive Service Advisor: Sell, Schedule & Advise

Hendrick Automotive Group; Richmond (VA); On-site; USD 65,000 - 200,000; Full time

Job summary

Hendrick Automotive Group in Richmond, VA is seeking a Service Advisor to sell, identify, and document service and maintenance for customers. You will schedule service, advise on needed repairs, and communicate estimates while upholding company standards and CSI goals.

The role emphasizes strong customer service, mechanical understanding, and teamwork within a busy dealership environment, with opportunities for commissions and performance bonuses.

Qualifications

• Experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify maintenance needs with customers and technicians.
• Advise customers on necessary and recommended services.
• Explain estimates and schedule service appointments.
• Maintain accurate records of hours and adhere to safety rules.

Skills

Customer service experience

Interpersonal skills

Communication skills

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group in Richmond, VA is seeking a Service Advisor to sell, identify, and document service and maintenance for customers. You will schedule service, advise on needed repairs, and communicate estimates while upholding company standards and CSI goals.

The role emphasizes strong customer service, mechanical understanding, and teamwork within a busy dealership environment, with opportunities for commissions and performance bonuses.