Senior Auto Service Advisor & Customer Advocate

Haley-Automotive-Group; Farmville (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Haley of Farmville - Auto Mall is seeking an Automotive Service Advisor to act as a bridge between customers and the service department, greeting customers, understanding their vehicle needs, and conveying those needs to technicians. You will explain repair options, provide cost estimates, coordinate service appointments, and keep customers informed during the repair process.

Responsibilities include writing repair orders, managing warranties, handling invoices, and following up to ensure

Qualifications

• Excellent communication and listening skills.
• Strong knowledge of automotive systems.
• Proven customer service and interpersonal abilities.
• Ability to multitask and organize with attention to detail.
• ASE certifications preferred and valid driver's license.

Responsibilities

• Greet customers and understand their vehicle needs.
• Explain repairs and provide cost estimates.
• Coordinate service appointments and communicate progress.
• Prepare repair orders and manage warranties.
• Serve as liaison between customers, service manager, technicians, and parts.
• Identify repeat repairs and seek cost-effective solutions.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Job description

Haley of Farmville - Auto Mall is seeking an Automotive Service Advisor to act as a bridge between customers and the service department, greeting customers, understanding their vehicle needs, and conveying those needs to technicians. You will explain repair options, provide cost estimates, coordinate service appointments, and keep customers informed during the repair process.

Responsibilities include writing repair orders, managing warranties, handling invoices, and following up to ensure