Automotive Service Advisor - Service Liaison & Estimates

Haley Chevrolet; Richmond (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Haley Volvo Richmond is seeking an Internal Automotive Service Advisor to act as a liaison between the service department and other dealership teams. Responsibilities include explaining repair options, providing cost estimates, scheduling service, and maintaining repair orders and warranties.

Ideal candidates have ASE certification (preferred) and a valid driver’s license, with strong communication and organizational skills to ensure customer satisfaction and smooth operations.

Qualifications

• Excellent listening and verbal skills to explain technical information and coordinate with staff.
• Strong understanding of automotive systems to diagnose issues and explain repairs.
• Ability to multitask, manage time, and maintain accurate records.

Responsibilities

• Explain repair and maintenance options to customers, with clear cost estimates.
• Coordinate service appointments and ensure efficient workflow with technicians.
• Write repair orders and manage warranties and invoices.
• Serve as the central point of contact between service, technicians, and parts department.

Skills

Communication

Technical Knowledge

Organizational Skills

Problem-Solving

Education

ASE Certification (Preferred)

Job description

Haley Volvo Richmond is seeking an Internal Automotive Service Advisor to act as a liaison between the service department and other dealership teams. Responsibilities include explaining repair options, providing cost estimates, scheduling service, and maintaining repair orders and warranties.

Ideal candidates have ASE certification (preferred) and a valid driver’s license, with strong communication and organizational skills to ensure customer satisfaction and smooth operations.