Automotive Service Experience Specialist

Haley Automotive Group; Roanoke (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Haley Toyota of Roanoke is seeking a Service Advisor to act as the liaison between customers and the service department, greeting clients and understanding their vehicle needs. You will translate problems into repair instructions and provide cost estimates, coordinating service appointments and keeping customers informed throughout repairs.

Responsibilities include writing repair orders, managing warranties, processing invoices, and following up with customers after service to ensure

Qualifications

• Excellent listening and verbal communication skills.
• Strong understanding of automotive systems and components.
• Ability to explain technical information clearly to customers.
• Excellent interpersonal skills to handle customer interactions and build loyalty.
• Organizational skills to multitask and maintain records.

Responsibilities

• Greet customers and build a trusting relationship.
• Inspect vehicles and assess service needs.
• Translate customer problems into clear instructions for technicians.
• Manage service appointments and coordinate with staff for efficient workflow.
• Provide written cost estimates and obtain customer approval for repairs.
• Process repair orders and invoices and handle warranty repairs.
• Follow up with customers after service to ensure satisfaction.

Job description

Haley Toyota of Roanoke is seeking a Service Advisor to act as the liaison between customers and the service department, greeting clients and understanding their vehicle needs. You will translate problems into repair instructions and provide cost estimates, coordinating service appointments and keeping customers informed throughout repairs.

Responsibilities include writing repair orders, managing warranties, processing invoices, and following up with customers after service to ensure