Automotive Service Advisor & Coordinator

Haley-Automotive-Group; Richmond (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Haley Volvo Richmond is seeking an Internal Automotive Service Advisor to act as a liaison between the service department and other dealership teams, translating vehicle needs into clear repair instructions and keeping all stakeholders informed throughout the process.

You will provide written cost estimates, obtain approvals for repairs, manage repair orders and warranties, coordinate service appointments, and ensure customer satisfaction from intake through delivery.

Qualifications

• Excellent communication to explain technical info and coordinate with staff.
• Strong understanding of automotive systems to diagnose issues and explain repairs.
• Ability to multitask, manage time, and maintain accurate records.

Responsibilities

• Service and repair coordination: inspect vehicles, translate issues for technicians, manage appointments, communicate progress.
• Administration: provide written cost estimates, verify repair orders and invoices, manage warranties.
• Internal communication: act as central point between service manager, technicians, and parts department.
• Problem-solving: identify repeat repairs and work with technicians on cost-effective solutions.

Skills

Communication

Technical knowledge

Organizational skills

Problem-solving

Job description

Haley Volvo Richmond is seeking an Internal Automotive Service Advisor to act as a liaison between the service department and other dealership teams, translating vehicle needs into clear repair instructions and keeping all stakeholders informed throughout the process.

You will provide written cost estimates, obtain approvals for repairs, manage repair orders and warranties, coordinate service appointments, and ensure customer satisfaction from intake through delivery.