Automotive Service Concierge: Customer Experience Pro

Northside Chevrolet; San Antonio (TX); On-site; USD 60,000 - 150,000; Full time

Job summary

Northside Auto Group in San Antonio, TX seeks a Service Advisor to sell and schedule service work in the Service department. This full-time role reports to the Service Manager and requires a valid driver’s license.

You will greet customers, document vehicle issues, provide cost estimates, and keep customers informed of progress and changes while upholding high customer satisfaction standards.

Qualifications

• High school diploma or equivalent.
• 3-6 months customer service experience or training.
• Ability to read and interpret documents and communicate effectively.

Responsibilities

• Schedules service appointments and collects customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and gathers vehicle information.
• Writes up the customer’s vehicle problems accurately on repair orders.
• Test drives the vehicle with customer as needed to confirm the problem.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on car care and maintenance per manufacturers’ specifications.
• Provides a complete written cost estimate for labor and parts.
• Establishes promised time and communicates with dispatcher as needed.
• Obtains customer signatures on repair orders and explains charges to customers.
• Maintains customer communication regarding progress and any changes in estimates.
• Closes repair orders and explains completed work and charges to customers.
• Maintains professionalism, appearance, and high customer satisfaction standards.

Skills

Customer service

Communication

Education

High school diploma or equivalent

3-6 months customer service experience

Job description

Northside Auto Group in San Antonio, TX seeks a Service Advisor to sell and schedule service work in the Service department. This full-time role reports to the Service Manager and requires a valid driver’s license.

You will greet customers, document vehicle issues, provide cost estimates, and keep customers informed of progress and changes while upholding high customer satisfaction standards.