Automotive Service Advisor - Customer Experience Lead

Ancira Enterprises, Inc.; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Paid Holidays

401k with Employer Match

Employee Discounts

Employee Assistance Program

Job summary

Ancira Chevrolet San Antonio is hiring an experienced Service Advisor to lead service intake, coordinate repairs, and deliver an exceptional customer experience. You will greet customers, confirm concerns, verify mileage and start-up, and communicate recommended services using dealership technology.

This role requires at least 1 year in a related automotive service position, a valid driver's license, and a within-45-minute commute to the store.

Qualifications

• 1 year of experience as a Service Advisor, Estimator, or related automotive service role
• Must live within a 45-minute commute of the dealership
• Strong customer service and communication skills
• Detail-oriented with focus on communication and service quality
• Comfortable using dealership tech to enhance customer communication

Responsibilities

• Serve as the primary contact for customers during service intake and repair process
• Conduct a thorough walk-around of the vehicle to identify concerns and provide estimates
• Clearly communicate recommended services using dealership tools
• Follow up on declined services to support timely maintenance
• Coordinate with technicians to ensure timely repairs and document activity

Job description

Ancira Chevrolet San Antonio is hiring an experienced Service Advisor to lead service intake, coordinate repairs, and deliver an exceptional customer experience. You will greet customers, confirm concerns, verify mileage and start-up, and communicate recommended services using dealership technology.

This role requires at least 1 year in a related automotive service position, a valid driver's license, and a within-45-minute commute to the store.