Service Advisor: Elevate Customer Care & Efficient Service

Mercedes--benz-Group; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Mercedes-Benz Group in San Antonio, TX is seeking a Service Advisor to sell and schedule service work within the Mercedes Service department. The role requires customer-focused service, accurate data collection, and clear communication of estimates.

You will greet customers, obtain vehicle information, write repair orders, coordinate with technicians, and ensure a smooth process from intake to delivery. A professional demeanor and attention to detail are essential.

Qualifications

• High school diploma or equivalent; 3–6 months related experience.

Responsibilities

• Schedule service appointments and collect vehicle data before arrival.
• Greet customers and obtain vehicle information.
• Write up customer vehicle problems on repair orders.
• Test drive with customer to confirm problems when needed.
• Explain repairs and provide cost estimates.

Skills

Customer service

Communication

Scheduling

Drivers License

Education

High school diploma or equivalent

Job description

Mercedes-Benz Group in San Antonio, TX is seeking a Service Advisor to sell and schedule service work within the Mercedes Service department. The role requires customer-focused service, accurate data collection, and clear communication of estimates.

You will greet customers, obtain vehicle information, write repair orders, coordinate with technicians, and ensure a smooth process from intake to delivery. A professional demeanor and attention to detail are essential.