Automotive Service Concierge & Customer Advocate

Gillman Automotive Group; San Benito (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental

401(k)

Drug Free work environment

E.O.E

Job summary

Gillman Automotive Group is seeking a Service Advisor in Texas to warmly greet customers, schedule service appointments, and act as the liaison between customers and our service technicians. The role emphasizes delivering excellent customer service while accurately communicating repair needs and costs.

You will work closely with our service team to maintain high CSI scores, upsell appropriate services, and ensure repairs are completed to standard.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and costs to customers
• Handle minor customer concerns and complaints
• Maintain CSI scores according to dealership standards

Job description

Gillman Automotive Group is seeking a Service Advisor in Texas to warmly greet customers, schedule service appointments, and act as the liaison between customers and our service technicians. The role emphasizes delivering excellent customer service while accurately communicating repair needs and costs.

You will work closely with our service team to maintain high CSI scores, upsell appropriate services, and ensure repairs are completed to standard.