Service Advisor/Consultant

Ancira Enterprises, Inc.; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Paid Holidays

401k with Employer Match

Employee Discounts

Employee Assistance Program

Job summary

Ancira Chevrolet San Antonio is hiring an experienced Service Advisor to lead service intake, coordinate repairs, and deliver an exceptional customer experience. You will greet customers, confirm concerns, verify mileage and start-up, and communicate recommended services using dealership technology.

This role requires at least 1 year in a related automotive service position, a valid driver's license, and a within-45-minute commute to the store.

Qualifications

• 1 year of experience as a Service Advisor, Estimator, or related automotive service role
• Must live within a 45-minute commute of the dealership
• Strong customer service and communication skills
• Detail-oriented with focus on communication and service quality
• Comfortable using dealership tech to enhance customer communication

Responsibilities

• Serve as the primary contact for customers during service intake and repair process
• Conduct a thorough walk-around of the vehicle to identify concerns and provide estimates
• Clearly communicate recommended services using dealership tools
• Follow up on declined services to support timely maintenance
• Coordinate with technicians to ensure timely repairs and document activity

Job description

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service-and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira Chevrolet San Antonio as an immediate opening for an experiencedService Advisor / Consultant to join our Service Team. This role is dedicated to the intake and coordination of automotive repair service requests while delivering an exceptional customer experience.

Schedule: Monday-Friday during operating hours of 7:00 AM-7:00 PM, with availability to work every 3rd Saturday. Schedule will be assigned within these business hours.

Benefits

• Health, Dental & Vision Insurance
• Disability Insurance, Life Insurance
• Paid Time Off
• Paid Holidays
• 401k with Employer Match
• Employee Discounts
• Employee Assistance Program

Key Responsibilities

• Serve as the primary point of contact for customers during the service intake and repair process
• Perform a thorough customer walk-around, including:
  • Friendly meet and greet and appointment confirmation
  • Identification and confirmation of the customer’s primary concern
  • Mileage verification, vehicle start-up, cluster warning light check, steering and visual inspection
  • Inspection of tires, wipers, under-hood components, and maintenance indicators
  • Identification of visible damage and offering free repair estimates through the on-site Collision Center
• Clearly communicate recommended services using dealership-provided technology and tools
• Follow up on declined services with automated and personal communication to support timely vehicle maintenance
• Maintain consistent, conscientious customer follow-up to reinforce trust and satisfaction
• Coordinate with technicians and service management to ensure timely execution of repairs
• Document all service activity accurately in dealership systems

Qualifications

• Minimum 1 year of experience as a Service Advisor, Estimator, or in a related automotive service role
• Must live within a 45-minute commute of the dealership
• Strong customer service and communication skills
• Detail-oriented with a focus on communication and delivering quality service experience
• Comfortable utilizing dealership technology to enhance customer communication and follow-up
• Coachable mindset with a strong desire to learn and improve
• Outcome-driven with the ability to thrive in a performance-based environment
• Team-oriented, collaborative, and professional in all interactions
• Valid driver's license with ability to meet insurability requirements
• Must be legally eligible to work in the United States
• Ability to pass pre-employment and random drug testing

EOE