Automotive Service Concierge: Customer Care, Scheduling & Payments

RML Auto; Branson (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Ancillary products like Accident, etc.

Job summary

Service Tri Lakes Motors in Branson, MO, is seeking a friendly Automotive Customer Service Representative to greet customers, explain services, and process payments at the front desk.

You will coordinate with technicians, present service options, and track status while delivering clear, patient communication and a high level of service. This full-time role offers benefits including health insurance and PTO.

Qualifications

• Excellent communication skills and a patient, people-focused attitude.
• Ability to greet customers, collect payment, and explain service options.
• Experience with customer service in automotive settings preferred.

Responsibilities

• Greet customers upon arrival and determine why they are visiting.
• Explain service options, time estimates, and costs.
• Coordinate with mechanics to assign tasks and track status.
• Process payments and ring up at the front desk.
• Answer phones, schedule appointments, and notify customers when vehicles are ready.
• Maintain shop workflow and assist with daily administrative duties.

Skills

Customer service

Communication skills

Cash handling

POS system

Tools

Point of Sale (POS) system

Job description

Service Tri Lakes Motors in Branson, MO, is seeking a friendly Automotive Customer Service Representative to greet customers, explain services, and process payments at the front desk.

You will coordinate with technicians, present service options, and track status while delivering clear, patient communication and a high level of service. This full-time role offers benefits including health insurance and PTO.