Automotive Service Concierge — Create Loyal Customers

Frank Leta Automotive Group; Cape Girardeau (MO); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Great benefits package

Career growth opportunities

Paid time off

Job summary

Frank Leta Automotive Group is seeking a Service Advisor in Missouri to guide customers through the service and repair journey, coordinating with technicians to ensure a first-class experience. You will own the customer experience, manage the service drive flow, and clearly communicate needs and repair processes while building lasting relationships that drive loyalty.

This full-time role emphasizes teamwork, professionalism, and a strong work ethic with comprehensive benefits and opportunities

Qualifications

• Minimum 2+ years of experience as a Service Advisor/Service Writer.
• Organized, friendly, and customer-focused personality.
• Demonstrated ability to effectively manage and coordinate others.
• Strong time-management and organizational skills.
• Excellent communication and relationship-building skills.
• Professional and well-groomed appearance.
• Clean driving record.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Oversee the flow of vehicles and customers through the service drive lane.
• Ensure every customer receives prompt, courteous, and effective service.
• Take ownership of the customer experience and look for opportunities to create a positive impression.
• Provide concierge-level support for customer questions and inquiries, both in person and by phone.
• Clearly communicate vehicle service needs, recommendations, and repair processes.
• Ensure technicians' available time and schedules are consistently presented and utilized effectively.
• Distribute work efficiently among technicians to help maintain a productive service operation.
• Collaborate with the service team to ensure customers receive timely updates and a seamless experience.

Skills

Customer service

Communication

Time management

Organization

Team coordination

Professional appearance

Job description

Frank Leta Automotive Group is seeking a Service Advisor in Missouri to guide customers through the service and repair journey, coordinating with technicians to ensure a first-class experience. You will own the customer experience, manage the service drive flow, and clearly communicate needs and repair processes while building lasting relationships that drive loyalty.

This full-time role emphasizes teamwork, professionalism, and a strong work ethic with comprehensive benefits and opportunities