Automotive Customer Service Representative

Landers McLarty Nissan Huntsville; Branson (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Other ancillary plans

Job summary

Tri Lakes Motors in Branson, MO is seeking an Automotive Customer Service Representative to greet customers, explain service options, and collect payments. You will coordinate with mechanics, provide cost estimates, and manage front desk duties in a fast-paced shop environment.

The ideal candidate has excellent communication, a patient attitude, and enjoys working with people. Benefits include 401(k), insurance, PTO, and more.

Qualifications

• Customer service experience preferred or required.
• Ability to clearly explain services and estimates to customers.
• Strong communication and interpersonal skills.
• Comfort with handling payments and POS systems.

Responsibilities

• Greet customers upon arrival and assess service needs.
• Explain service options, timeframes, and costs to customers.
• Coordinate with mechanics/technicians on vehicle service options.
• Ring up payments and manage front desk transactions.
• Schedule service appointments and communicate vehicle status to customers.
• Follow up with customers after service to ensure satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive Customer Service Representative

FULL TIME Service Tri Lakes Motors, Branson, Mo, US

3 days ago Requisition ID: 1383

We are looking for a Customer Service Representative to join our automotive team. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and enjoys working with people.

Experience Preferred

Duties and Responsibilities may include but not limited to:

• Greet customers upon arrival to shop
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
• Connect customers with appropriate type of automotive mechanic or technician
• Consult with mechanics regarding appropriate service options
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Ring up customers at the front desk and facilitate financial transactions
• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
• Manage shop workflow and schedule for mechanics and technicians

We are looking for a Customer Service Representative to join our automotive team. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and enjoys working with people.

Experience Preferred

Duties and Responsibilities may include but not limited to:

• Greet customers upon arrival to shop
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
• Connect customers with appropriate type of automotive mechanic or technician
• Consult with mechanics regarding appropriate service options
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Ring up customers at the front desk and facilitate financial transactions
• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
• Manage shop workflow and schedule for mechanics and technicians

Benefits offered:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Other great ancillary products offered, such as Accident, Hospital Stay Pay, Critical Illness, and Universal Life plans.