Automotive Customer Service Representative

RML Auto; Branson (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Ancillary products like Accident, etc.

Job summary

Service Tri Lakes Motors in Branson, MO, is seeking a friendly Automotive Customer Service Representative to greet customers, explain services, and process payments at the front desk.

You will coordinate with technicians, present service options, and track status while delivering clear, patient communication and a high level of service. This full-time role offers benefits including health insurance and PTO.

Qualifications

• Excellent communication skills and a patient, people-focused attitude.
• Ability to greet customers, collect payment, and explain service options.
• Experience with customer service in automotive settings preferred.

Responsibilities

• Greet customers upon arrival and determine why they are visiting.
• Explain service options, time estimates, and costs.
• Coordinate with mechanics to assign tasks and track status.
• Process payments and ring up at the front desk.
• Answer phones, schedule appointments, and notify customers when vehicles are ready.
• Maintain shop workflow and assist with daily administrative duties.

Skills

Customer service

Communication skills

Cash handling

POS system

Tools

Point of Sale (POS) system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive Customer Service Representative

FULL TIME Service Tri Lakes Motors, Branson, Mo, US

We are looking for a Customer Service Representative to join our automotive team. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and enjoys working with people.

Experience Preferred

Duties and Responsibilities may include but not limited to:

• Greet customers upon arrival to shop
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
• Connect customers with appropriate type of automotive mechanic or technician
• Consult with mechanics regarding appropriate service options
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Ring up customers at the front desk and facilitate financial transactions
• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
• Manage shop workflow and schedule for mechanics and technicians

We are looking for a Customer Service Representative to join our automotive team. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and enjoys working with people.

Experience Preferred

Duties and Responsibilities may include but not limited to:

• Greet customers upon arrival to shop
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
• Connect customers with appropriate type of automotive mechanic or technician
• Consult with mechanics regarding appropriate service options
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Ring up customers at the front desk and facilitate financial transactions
• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
• Manage shop workflow and schedule for mechanics and technicians

Benefits offered:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Other great ancillary products offered, such as Accident, Hospital Stay Pay, Critical Illness, and Universal Life plans.