Automotive Service Concierge

Hendrick Automotive Group; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Automotive Group in Charlotte, NC seeks a Service Concierge to greet customers in the service drive, assist with vehicle check-in, and coordinate with technicians to identify required maintenance.

The role involves supporting Service Advisors, scheduling appointments, processing payments, maintaining CSI, and ensuring a clean, safe work area while upholding the company’s core values.

Qualifications

• High School Diploma required or equivalent.
• Previous experience in automotive or customer service industries desired.
• Basic knowledge of the mechanical operations of vehicles.

Responsibilities

• Greet customers in the service drive area and assist with checking in vehicles for service.
• Assist Service Advisor by coordinating with customers and technicians to identify required maintenance.
• Schedule appointments with customers and manage documentation.
• Process payments and return keys for completed services.
• Maintain CSI at or above company standards and keep the workspace clean and safe.
• Follow company policies and participate in required training.

Skills

Customer service

Communication skills

Microsoft Office

Dealership Management System

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group in Charlotte, NC seeks a Service Concierge to greet customers in the service drive, assist with vehicle check-in, and coordinate with technicians to identify required maintenance.

The role involves supporting Service Advisors, scheduling appointments, processing payments, maintaining CSI, and ensuring a clean, safe work area while upholding the company’s core values.