Luxury Customer Concierge | Premium Brand Service Pro

hendrick; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee discounts on vehicles, parts,

Discounts on service

Job summary

Hendrick Automotive Group in Charlotte, NC seeks a Luxury Customer Concierge to be the first contact for customers of our luxury dealerships. You will handle calls, texts, and emails with professionalism, schedule appointments, and ensure a seamless customer experience.

The role includes ongoing training through Hendrick University, a 5-day work week with shifts 7:30 am–6:00 pm, and industry-leading benefits. Candidates should demonstrate strong communication and a team-driven attitude.

Qualifications

• Excellent verbal communication and phone presence.
• Ability to multitask in a fast-paced, tech-enabled environment.
• Proficient with computers and email handling.
• Positive, competitive, team-oriented attitude.

Responsibilities

• Handle inbound/outbound calls, texts, and emails with professionalism.
• Schedule service and sales appointments for luxury dealerships.
• Follow up on appointment outcomes to ensure a smooth experience.
• Log interactions accurately in the Dealership Management System.
• Collaborate with teammates and participate in ongoing training.

Skills

Verbal communication

Multitasking

Computer proficiency

Phone etiquette

Team orientation

Tools

Dealership Management System

Job description

Hendrick Automotive Group in Charlotte, NC seeks a Luxury Customer Concierge to be the first contact for customers of our luxury dealerships. You will handle calls, texts, and emails with professionalism, schedule appointments, and ensure a seamless customer experience.

The role includes ongoing training through Hendrick University, a 5-day work week with shifts 7:30 am–6:00 pm, and industry-leading benefits. Candidates should demonstrate strong communication and a team-driven attitude.