Automotive Service Concierge

Hendrick Automotive Group; Charleston (SC); On-site; USD 36,000 - 52,000; Full time

Job summary

Hendrick Volvo Cars of Charleston is seeking a service advisor to assist customers with service needs, explain recommended maintenance, and schedule appointments. You will work with technicians to identify required work and estimate costs, while aiming to maintain high customer satisfaction and dealership standards.

The role requires clear communication, strong organizational skills, and the ability to upsell additional services while upholding safety and process guidelines.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.

Skills

Interpersonal skills

Customer service

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Volvo Cars of Charleston is seeking a service advisor to assist customers with service needs, explain recommended maintenance, and schedule appointments. You will work with technicians to identify required work and estimate costs, while aiming to maintain high customer satisfaction and dealership standards.

The role requires clear communication, strong organizational skills, and the ability to upsell additional services while upholding safety and process guidelines.