Automotive Service Expert

Hendrick Automotive Group; MacGregor Park (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Hendrick Automotive Group in Cary, NC is seeking a Service Advisor to greet customers, identify maintenance needs with technicians, and document service requests. You will explain recommendations and prepare cost estimates. You will schedule service appointments, upsell additional services, and ensure repairs are completed to the customer’s satisfaction.

Attention to CSI and quality standards is essential. The role requires strong customer service, basic computer skills, and knowledge of

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values

Skills

Interpersonal skills

Customer service

Organizational skills

Education

GED/High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group in Cary, NC is seeking a Service Advisor to greet customers, identify maintenance needs with technicians, and document service requests. You will explain recommendations and prepare cost estimates. You will schedule service appointments, upsell additional services, and ensure repairs are completed to the customer’s satisfaction.

Attention to CSI and quality standards is essential. The role requires strong customer service, basic computer skills, and knowledge of