Service Drive Concierge

Hendrick Automotive Group; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Hendrick Volvo Cars of Charleston is seeking a customer-focused service attendant to assist in check-in, communicate with customers and technicians, and facilitate maintenance recommendations. You will help schedule appointments and ensure a smooth service flow in a fast-paced dealership environment.

Ideal candidates have prior automotive or service-industry experience, strong interpersonal skills, and a reliable attendance record, with a commitment to exemplary customer service.

Qualifications

• Previous experience in automotive or customer service industries desired.
• Basic knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver’s License required.

Responsibilities

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
• Schedules appointments with customer.

Skills

Customer service

Interpersonal skills

Communication skills

Attendance reliability

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Valid Driver’s License

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Volvo Cars of Charleston is seeking a customer-focused service attendant to assist in check-in, communicate with customers and technicians, and facilitate maintenance recommendations. You will help schedule appointments and ensure a smooth service flow in a fast-paced dealership environment.

Ideal candidates have prior automotive or service-industry experience, strong interpersonal skills, and a reliable attendance record, with a commitment to exemplary customer service.