Auto Service Concierge | Customer Experience Driver

Charperchevy; Vernon (Wyoming County); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Medical insurance

401(k) plan

Paid time off

Short-term disability

Life insurance

Family culture

Job summary

C. Harper Auto Group is seeking a Service Concierge to coordinate vehicle pick‑ups, manage maintenance appointments, and ensure timely returns. You will be the face of customer service, delivering top‑tier support with a smile.

Join a family‑owned dealer group with strong community ties and multiple brands. You’ll enjoy comprehensive benefits, growth opportunities, and a positive work environment focused on exceptional service.

Qualifications

• High school diploma or equivalent required.
• Proven leadership and initiative in team tasks.
• Strong customer service mindset and communication skills.
• Proficiency with Red Cap, Outlook, and Google Sheets preferred.
• Positive attitude and friendly personality with a can‑do spirit.
• Valid driver’s license with a clean driving record.

Responsibilities

• Vehicle Transportation: Safely and professionally transport customer vehicles between their homes and our dealership.
• Customer Interaction: Create a positive, professional experience during vehicle pick‑ups and drop‑offs, ensuring customers feel valued.
• Technology Utilization: Use the Driver Q App to efficiently manage vehicle pick‑ups and returns.
• Vehicle Preparation: Ensure that every vehicle is delivered in pristine condition by completing tasks such as washing, vacuuming, and performing final inspections.
• Accurate Documentation: Maintain precise records of all vehicle movements and services performed to ensure seamless coordination.
• Safety Compliance: Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles.
• Exceptional Customer Service: Address customer needs promptly and professionally to enhance satisfaction and loyalty.
• Team Collaboration: Work closely with the service team to coordinate vehicle pick‑ups, deliveries, and assist with additional duties as required.

Skills

Leadership abilities

Customer service

Technical proficiency

Positive attitude

Driving skills

Reliability

Driver's license

Communication skills

Attention to detail

Physical stamina

Adaptability

Education

High school diploma or equivalent

Tools

Red Cap

Outlook

Google Sheets

Job description

C. Harper Auto Group is seeking a Service Concierge to coordinate vehicle pick‑ups, manage maintenance appointments, and ensure timely returns. You will be the face of customer service, delivering top‑tier support with a smile.

Join a family‑owned dealer group with strong community ties and multiple brands. You’ll enjoy comprehensive benefits, growth opportunities, and a positive work environment focused on exceptional service.