Automotive Service Concierge & Customer Champion

Easycare; Charlotte (NC); Vor Ort; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Excellent benefits

Zusammenfassung

Easycare in Charlotte, NC is seeking a Service Advisor who excels in customer service and acts as a liaison between customers and service technicians. You will greet customers, schedule appointments, and clearly communicate repair needs while upholding dealership standards.

The role emphasizes accurate cost estimates, upselling reputable services, and maintaining satisfaction scores. Experience is helpful, benefits are excellent, and compensation is based on experience.

Qualifikationen

• Experience preferred but not required.
• Compensation is based on experience.
• We offer excellent benefits.

Aufgaben

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Kenntnisse

Customer service

Communication

Sales aptitude

Attention to detail

Jobbeschreibung

Easycare in Charlotte, NC is seeking a Service Advisor who excels in customer service and acts as a liaison between customers and service technicians. You will greet customers, schedule appointments, and clearly communicate repair needs while upholding dealership standards.

The role emphasizes accurate cost estimates, upselling reputable services, and maintaining satisfaction scores. Experience is helpful, benefits are excellent, and compensation is based on experience.