Automotive Service Concierge

AAA-The Auto Club Group; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Complimentary AAA membership with road

Adoption assistance program

Job summary

AAA The Auto Club Group in the United States is seeking a Service Advisor to be the primary contact for customers throughout the vehicle service process. You will assess customer needs, recommend maintenance and repair services, prepare repair orders, and communicate with both customers and technicians to ensure work is completed accurately and efficiently.

The role requires strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a

Qualifications

• High school diploma or GED required.
• Valid state driver's license required.
• Minimum of six months of customer service and/or sales experience.
• Strong communication, customer service, and consultative sales skills.
• Self-motivated team player who takes initiative and collaborates.
• Ability to work in a fast-paced environment with multiple priorities.
• Performance measured by production and KPIs.

Responsibilities

• Serve as the primary point of contact for customers from check-in to vehicle pickup.
• Schedule appointments, document concerns, create repair orders, and provide estimates.
• Review technician findings and recommend maintenance based on client needs and history.
• Coordinate with technicians to ensure accurate communication and timely repairs.
• Process payments, collect deposits, maintain records, and support satisfaction goals.
• Promote products and services and assist with inventory and operations as needed.

Skills

Customer service

Sales experience

Communication

Team player

Education

High school diploma or GED

Job description

AAA The Auto Club Group in the United States is seeking a Service Advisor to be the primary contact for customers throughout the vehicle service process. You will assess customer needs, recommend maintenance and repair services, prepare repair orders, and communicate with both customers and technicians to ensure work is completed accurately and efficiently.

The role requires strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a