Automotive Service Advisor | Customer Care & Coordination

AAA Club Alliance; Wintondale (OH); Presencial; USD 24 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision plan

2 weeks Paid parental leave

401k with company match up to 7%

2+ weeks PTO in first year

Paid company holidays

AAA Membership

Continual learning reimbursement up to

Resumo da oferta

AAA Club Alliance in Cincinnati, OH seeks an Automotive Service Advisor to greet customers, answer calls, schedule appointments, and coordinate work with technicians. The role emphasizes clear communication of repair needs and collaboration with the service team.

The position requires knowledge of automotive technology, strong customer service skills, and the ability to explain costs and timelines to customers.

Qualificações

• High School Diploma or equivalent.
• Experience in automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification a plus, but not required.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings if offered a position (background check, drug screening).

Responsabilidades

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

Conhecimentos

Communication skills

Customer service

Sales

Automotive knowledge

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

AAA Club Alliance in Cincinnati, OH seeks an Automotive Service Advisor to greet customers, answer calls, schedule appointments, and coordinate work with technicians. The role emphasizes clear communication of repair needs and collaboration with the service team.

The position requires knowledge of automotive technology, strong customer service skills, and the ability to explain costs and timelines to customers.