Automotive Service Advisor: Customer Experience Lead

Aaa-the-Auto-Club-Grou; Mount Pleasant (SC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Complimentary AAA membership with Road

Travel discounts

Job summary

AAA The Auto Club Group in Mount Pleasant, SC is seeking a Service Advisor to be the primary contact for customers throughout the vehicle service process. You will schedule appointments, document concerns, create repair orders, and provide clear estimates for services and repairs.

Responsibilities include communicating with technicians, offering consultative maintenance recommendations, processing payments, and promoting products while supporting service department efficiency.

Qualifications

• Required High school diploma, GED, and/or technical school certification.
• Valid state driver's license required.
• Minimum of six months of customer service and/or sales experience.
• Strong communication, customer service, and consultative sales skills, with the ability to build relationships and recommend products and services.
• Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.
• Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.
• Performance will be evaluated based on production and KPIs.

Responsibilities

• Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup.
• Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
• Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history.
• Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs.
• Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
• Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.

Skills

Customer service

Sales

Communication

Team player

Organization

Education

High school diploma or GED

Job description

AAA The Auto Club Group in Mount Pleasant, SC is seeking a Service Advisor to be the primary contact for customers throughout the vehicle service process. You will schedule appointments, document concerns, create repair orders, and provide clear estimates for services and repairs.

Responsibilities include communicating with technicians, offering consultative maintenance recommendations, processing payments, and promoting products while supporting service department efficiency.