Automotive Service Concierge

Auto Club Services; North Carolina; On-site; USD 50,000 - 65,000; Full time

Job summary

Auto Club Services in the United States is seeking a Service Advisor to be the main point of contact for customers through the vehicle service process. You will assess customer needs, recommend maintenance and repairs, prepare repair orders, and communicate with customers and technicians to ensure work is completed accurately and efficiently.

The role requires strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced shop

Qualifications

• High school diploma, GED, and/or technical school certification required.
• Valid state driver's license required.
• Minimum of six months of customer service and/or sales experience.
• Strong communication, customer service, and consultative sales skills.
• Self-motivated team player who takes initiative and delivers results.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for customers from check-in to pickup.
• Schedule appointments, document concerns, create repair orders, and provide clear estimates.
• Review technician findings and recommend services based on needs and history.
• Coordinate with technicians to ensure accurate communication and timely repairs.
• Process payments, collect deposits, maintain records, and support satisfaction goals.
• Promote products and services and assist with inventory and service operations.

Skills

Customer service

Sales

Communication

Organizational skills

Team player

Education

High school diploma or GED

Job description

Auto Club Services in the United States is seeking a Service Advisor to be the main point of contact for customers through the vehicle service process. You will assess customer needs, recommend maintenance and repairs, prepare repair orders, and communicate with customers and technicians to ensure work is completed accurately and efficiently.

The role requires strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced shop