Remote Automotive Service Advisor — Customer Care Champion

AAA Club Alliance; Dover (DE); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision

Paid parental leave

401k plan with company match up to 7%

2+ weeks PTO

Paid holidays

Volunteer opportunities + 1 volunteer/

AAA Membership

Learning reimbursement up to 5250

Résumé du poste

AAA Club Alliance is hiring an Automotive Service Advisor to be the key link between customers and in‑shop technicians. This role suits someone who thrives in a fast-paced environment, enjoys problem-solving, and delivers exceptional service.

The position offers the stability of a national brand with growth opportunities. The Advisor 1, Car Care Customer Service & Sales role features base pay of $20.45 per hour, with uncapped monthly performance bonuses and various incentives based on location

Qualifications

• High School Diploma or equivalent.
• Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
• Valid Driver’s License.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Responsabilités

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
• Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job.
• Supply information on request to technicians, as needed.
• Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates.
• Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

Connaissances

Customer service

Sales

Automotive knowledge

Communication

Formation

High School Diploma

Description du poste

AAA Club Alliance is hiring an Automotive Service Advisor to be the key link between customers and in‑shop technicians. This role suits someone who thrives in a fast-paced environment, enjoys problem-solving, and delivers exceptional service.

The position offers the stability of a national brand with growth opportunities. The Advisor 1, Car Care Customer Service & Sales role features base pay of $20.45 per hour, with uncapped monthly performance bonuses and various incentives based on location